On September 16, the dawn of a new era for home health technology debuts at HealthKeeperz, as the company modernizes and upgrades its electronic medical records (EMR) system.
The new EMR, Home Care Home Base, has more sophisticated capabilities that will enable HealthKeeperz to stay compliant in the ever-changing regulatory environment of home health and hospice. “We are dedicated to the highest levels of compliance at HealthKeeperz, and Home Care Home Base will streamline efforts through multiple efficiency features such as provider alerts and more robust reporting capabilities,” said Natalie Sharpe, Vice President of Quality and Compliance at the company.
The system will lead to more complete documentation through a more intuitive interface that tees up patient care and compliance questions for home health and hospice nurses, as well as in-home therapists. “Better inputs mean better reports, and better reports will drive quality in patient care, our number one job at HealthKeeperz,” Sharpe explained.
Most importantly, Sharpe said, Home Care Home Base will “paint a better picture of the quality of care that each patient receives at HealthKeeperz, highlighting our strengths and identifying any weaknesses that we can work quickly to rectify.
According to Karen Booth, Director of Quality and Compliance, the new EMR will allow senior management to see the impact of treatment decisions and wellness initiatives via a clearer view of patient outcomes. “We will be able to track and trend outcomes data at an unprecedented level,” she said. “We are so excited about Home Care Home Base, because our people want nothing more than to do a good job, and our patients just want to get better or spend their hospice time with a better quality of remaining life. Furthermore, once we develop our plan of care, which prescribes a certain number of visits from our nurses and therapists, we’ll have instant analysis that determines if we missed any recommended elements of care. It’s incredible for our talented people to have that kind of technology backstopping their efforts, giving us guidance in real time.”
The system will track length of stay, visits from HealthKeeperz staff, and providers will benefit from having quicker access to clinical insights with greater evidence of outcomes. “For example, when we are able to see trend data on surgical recoveries, we can predict more accurately the amount of time it takes for patients to recover,” said Sharpe. “This level of evidence will help us improve our effectiveness with Medicare and Medicaid, in particular, with regard to our budgets for services and our reimbursements.”
Booth also explained the new technology’s foreseen impact on the company’s hospice care. “EMR is Just as important for hospice, as we track and trend each patient’s health status, she explained. “The technology helps to reveal needs for a change in level of care, from visit-driven to continuous home care. Ultimately, we’ll deliver even better care from a clinical perspective, as we will detect declines in overall health sooner through the tools embedded in the system. Keeping our hospice patients more comfortable and lightening their stress often means the difference for a better end-of-life scenario surrounded by family and friends.”
Booth remarked that implementation of the new technology is the culmination of months of hard work from everyone at HealthKeeperz. “This effort will have lasted nearly four months by the time of launch, dating back to our kickoff call on May 21,” she explained. “We also just celebrated everyone’s passion and dedication in implementing an EMR system that will be a real game-changer in patient care, efficiency, and our ability to stay compliant with the demands of Medicaid, Medicare, and private insurers.”
“Our recent celebrations were designed to update our staff on their tremendous efforts with Home Care Home Base and build excitement,” said HealthKeeperz President Tim Brooks. “We have a culture at HealthKeeperz of being passionate about what we do. We think about how this new technology, which is never easy to implement at first, is going to feel for our staff and our patients. It’s difficult to do new things, but in the end, it’ll be better, because we care.”
Congratulations to the HealthKeeperz team for running the marathon together and making the launch of Home Care Home Base a success.