In an annual survey of caregivers, HealthKeeperz was awarded as a Superior Performer among hospice agencies.
Healthcare data and analytics firm Strategic Healthcare Programs (SHP) has created the annual SHPBest awards program to acknowledge hospice providers that consistently provide high quality service to families and caregivers of patients receiving hospice care. SHP conducts studies known as CAHPS (Consumer Assessment of Healthcare Providers and Systems). According to SHP, the company has one of the largest CAHPS Hospice benchmarks in the nation, leaving it in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for this focus with high marks on the CAHPS Hospice survey. The annual survey includes both Medicare and Medicaid patients.
SHPBest award recipients are determined by ranking the overall score for all SHP CAHPS Hospice clients. HealthKeeperz earned the Superior Performer award, given to providers that rank in the top 20 percent of all ranked agencies.
According to Tasha Brooks, Hospice Director at HealthKeeperz, the SHPBest award reflects the efforts of the entire hospice services team. “Our hospice team is specifically trained to handle the special needs of our families guiding their loved ones during the last weeks and months of their lives,” said Brooks. “As patients transition to pain management and comfort care, it’s important that the HealthKeeperz team works to minimize the toll of the situation with each family, enabling them to enjoy their loved ones and allow them to pass with the dignity and honor they deserve. This recognition of our team by family caregivers is humbling, and it’s emblematic of how fulfilling our work can be, even in hospice.”
“I am so proud of our hospice team, especially for their commitment to each other,” said HealthKeeperz President Tim Brooks. “Hospice care can be very demanding, for obvious reasons, and our people hold themselves as individuals and each other to very high standards. We care very deeply about our patients and their families, and to have their caregivers recognize our team in this way makes us profoundly grateful. Thanks to our hospice care team for living our Barnabas Culture day-in, day-out.”
For more information about hospice services at HealthKeeperz, contact us today.